Frequently Asked Questions

Everything you need to know about your BiOrb shopping experience.

How long does shipping typically take?

Standard shipping usually takes 3-5 business days within the continental US. International delivery times vary by location but typically range from 7-14 business days.

What is your return policy?

We offer a 30-day return policy for all unworn items in their original packaging with tags attached. Please note that sale items are final sale and cannot be returned.

How can I track my order?

Once your order has shipped, you will receive an email containing a tracking number and a link to monitor your package's progress in real-time.

Do you offer international shipping?

Yes, BiOrb ships to over 50 countries worldwide. Shipping costs and import duties are calculated at checkout based on your delivery address.

How do I know which size to choose?

Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.